The Role of AI in CPQ: Shaping the Future of Sales and Manufacturing 

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AI CPQ

Artificial intelligence (AI) has transitioned from a budding technology to a key enabler in driving business transformation across various sectors. Particularly in the realm of Configure, Price, Quote (CPQ) systems, AI is revolutionizing the way businesses approach sales and manufacturing. At BISCIT, we are at the forefront, utilizing AI-powered CPQ solutions as part of our Epicor (formerly KBMax) offerings to redefine the standards of efficiency, precision, and customization of sales processes. 

Why AI is Transformative in CPQ 

AI’s integration into CPQ solutions significantly enhances the complexity handling of sales processes. It propels the capabilities of CPQ systems beyond mere configuration and pricing adjustments to introduce smart, adaptive, and automated enhancements across the sales journey. This progression not only speeds up operations but also improves accuracy, engagement, and the ability to scale. 

How Epicor CPQ Harnesses AI to Redefine Sales 

Intelligent Configuration with Visual Programming 

Epicor CPQ democratizes complex product configurations through an intuitive drag-and-drop interface that eliminates the need for advanced coding skills. This user-friendly setup allows sales teams and administrators to easily modify product and pricing rules, optimizing workflow efficiency. 

Guided Selling for Enhanced Decision Making 

AI transforms guided selling by analyzing customer preferences and product requirements to automatically suggest optimal configurations. This capability not only streamlines the decision-making process but also ensures tailored and accurate product selections, elevating customer satisfaction. 

Read Gartner’s thoughts on Epicor CPQ 

Augmenting Reality for Immersive Customer Experiences 

By integrating Augmented Reality (AR) and Virtual Reality (VR), Epicor CPQ offers an immersive visualizing experience, allowing customers in industries like Furniture & Fixtures to place virtual models of configured products in real-life settings. This innovative approach deepens customer engagement and boosts confidence in their purchasing decisions. 

See how AR is transforming the retail sector (external link to Forbes article on AR in retail). 

Streamlined Integration and Automated Workflows 

Epicor CPQ’s seamless integration with ERP, CRM, and CAD systems ensures unified data flow and enhances process automation. This synergy reduces manual errors and maintains consistency across various platforms, enhancing the overall CPQ process. 

Discover how CPQ integrates with ERP and CRM  

The Exciting Future of AI in CPQ 

As AI technology evolves, so too do the possibilities it brings to CPQ systems: 

Conversational Configuration with Natural Language Processing (NLP) 

The future of CPQ includes using NLP (Neuro-Linguistic Program) to allow users to express configuration needs using everyday language, making the system even more accessible to individuals with varying levels of technical expertise. 

Generative Design for Unmatched Customization 

Generative design will soon allow businesses to explore thousands of design possibilities automatically generated by AI based on set parameters. This capability not only sparks creativity but also streamlines the path from product configuration to production. 

Unlocking New Business Opportunities with AI in CPQ 

AI is elevating CPQ systems from functional tools to strategic business assets, enabling companies to streamline their sales processes, enhance operational efficiency, and achieve unprecedented levels of customization and customer satisfaction. At BISCIT, we are committed to helping businesses harness the potential of AI to remain competitive and innovative in industries like manufacturing and distribution. 

Ready to Transform Your Business with AI-Powered CPQ? 

If you’re eager to explore how AI-enhanced CPQ can transform your sales and manufacturing strategies, reach out to us at BISCIT. Discover how combining Epicor CPQ with advanced AI capabilities can revolutionize your business processes and outcomes. 

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